Pharmaceutical Care Network Europe

The Pharmaceutical Care Network Europe (PCNE) was established in 1994  and it became an official association (under Dutch law) in 2004.
Pharmaceutical Care is the pharmacist's contribution to the care of individuals, in order to optimize medicines use and improve health outcomes.

Medication Review Drug-related problem classification Guidelines and Indicators

7th PCNE Working Symposium 2020, Egmond aan Zee, the Netherlands

Right questions, valid answers

7-8 February 2020


This PCNE Working Symposium will again be held in Egmond aan Zee in the Netherlands. All participants of the last PCNE Working Conference in 2019 were very satisfied with the venue, and those who joined us there already know that the location is close to the sea. All others now get a second chance to be with us at this unique location. So please join us again and help us to further the research in pharmaceutical care and pharmacy practice in the Netherlands in 2020.

The title of the symposium is ‘Right questions, valid answers’.  As researchers we know that a ‘smart’ research question determines the quality of the research and helps to create valid answers. As healthcare providers we know that it takes the right questions to make patients tell us their real concerns. Different methods are needed to perform good research. With plenary lectures, pre-conference courses and workshops you will get the insights needed!

Educational day

As there is an increasing demand for international educational sessions in the field of pharmaceutical care and practice research, some expert pre-conference courses will be given on Thursday including a course on writing of scientific articles.

See the tab 'Expert Courses' for more information.

Vuurtoren denim

The Symposium

After this educational day, the Symposium starts with a couple of inspiring lectures, short communications and a poster session on Friday morning. Poster presentations and discussions will be held in a newly developed format, and there will be oral communications as well. On Friday, the four PCNE working groups will discuss research around their expertise during short (3 h) workshops. There is the opportunity to visit two different workshops as they are all repeated on Saturday morning, after which the PCNE members will gather for their General Assembly.

We look forward to meeting you all again in Egmond, discussing and answering a number of questions on pharmaceutical care, but certainly also spending quality time together. A ‘Dinner in the Dunes’ close to the conference venue, as a social event, will certainly contribute to this. During this dinner, our new PCNE honorary members will officially be honoured.


Martina Teichert (PCNE Chairperson) and Jacqueline Hugtenburg (PCNE Secretary)


The conference courses and workshops are accredited for Dutch hospital and community pharmacists.


The PCNE wishes to thank following sponsors for their contributions to the Symposium.

KNMP logo 100 kleur rgb FI Logo2011 RGB Springer
Pfizer logo    

Lectures 7th February 9.00-10.30h

Right questions, valid answers. A qualitative approach

Dr. Susanne Kaae, Denmark

The lecture will firstly address the variety of aims of performing qualitative research and then based on specific examples from the area of pharmaceutical care discuss how the ambition of ‘Right questions, valid answers’ might be performed. Secondly, the lecture will discuss some of the difficulties conducting qualitative research when coming from a primarily natural science background such as pharmacy and address how some of these challenges could be overcome in order to make qualitative research of high quality.

Right questions, valid answers. A quantitative approach

Prof. Carmel Hughes, N. Ireland

This lecture will focus on the range of quantitative methods that have relevance to pharmaceutical care research.  Asking the ‘right question’ should lead to obtaining the ‘valid answer’ which in turn should provide the evidence that is needed to support the implementation of pharmaceutical care.  The lecture will also highlight the importance of looking beyond the ‘valid answer’ by understanding the factors that might have contributed to the ‘answer’, particularly if we don’t always get the ‘answer’ that we expect.

Workshops on 7th February 14.00-17.00h and 8th February 9.00-12.00h

WS1: Valid Tools for Medication review (Prof. Kurt Hersberger, Prof. Mitja Kos, Prof. Jacqueline Hugtenburg)

PCNE has held several workshops and symposia on Medication Review (MR). In 2017 a consensus process resulted in the PCNE definition: »Medication review is a structured evaluation of a patient‘s medicines with the aim of optimising medicines use and improving health outcomes. This entails detecting drug related problems and recommending interventions.« (See PCNE Position Paper on this site, and and the research paper in the International Journal of Clinical Pharmacy)

The process of MR consists typically of the following main steps:

  • Data collection,
  • Detection and evaluation of DRPs and pharmaceutical care issues,
  • Agreement on interventions, the care plan development and the follow-up evaluation
  • Documentation.

For the second step, detection and evaluation of drug related problems and pharmaceutical care issues, a lot of tools are available and have been used in different settings. However, with the emerging of clinical decision support systems (CDSS) the process of performing a medication review will change and new opportunities will come up.


In this WS we will

  • collect examples from different countries on the integration of CDSS in the work flow of pharmaceutical care.
  • evaluate what characteristics of CDSS are most helpful in a MR and for which type of MR
  • discuss research gaps and opportunities for shared research projects

WS2: Validating PCNE DRP-classification (Dr. Nejc Horvat, Dr. Foppe van Mil, Dr. Tommy Westerlund)

It has been a number of version ago, that the PCNE-DRP classification was validated. In 2017 the cases were adapted, and in 2019, two more cases added. In the beginning of Novermber, an international validation round was started, with the new, amended, cases-set. All participants, in different countries, can upload their scores of the cases on the Internet, and we will centrally compare them. Additionally there is a questionnaire to be completed, about missing codes and the usability of the classification.

During the workshop we will look at all available scores and the questionnaire results, try to draw conclusions and discuss a path forward.


WS3: Guidelines and their valid indicators (Dr. Martina Teichert, Dr. Kenji Fujita)

Guideline implementation and effectiveness of pharmaceutical care are measured by Quality Indicators. (QIs).  They are essential in providing transparency in quality assessment and improvement. Pharmaceutical care for diabetes patients is essential as this disease affects an increasing number of patients,. Though many countries have guidelines on pharmaceutical care for diabetes patients, at present there is no internationally measurable QI set.

During this workshop participants will

  • Identify relevant domains to be defined for QI development, validation and evaluation
  • Define relevant QIs for pharmaceutical care for diabetes patients
  • Discuss the feasibility to measure a set of QIs for diabetes care internationally.


WS4: Valid tools for adherence assessment (Dr. Isabelle Arnet, Dr. Christiane Eickhof)

Medication non-adherence is a global problem and subject of thousands of publications. Methods to assess this patient behaviour are numerous, but questions remain the most simple, cheap, non-invasive and accepted way to obtain answers from individuals. In this Workshop, participants will:

  • refresh the pros and cons of methods to measure medication (non-)adherence,
  • define their validity in the context of pharmacy practice and pharmaceutical care,
  • discuss if questionnaires represent a valid method to asses medication intake behaviour in pharmacy practice,
  • develop workable questions to assess non-adherence in pharmacy practice.

Participation in Thursday's Expert Course is certainly not mandatory. In case of profound interest, a working group will be created (goals to be defined by the workshop participants).


Dowload a paper version of the program here

Expert courses Thursday 6th February 2020


Registration plus lunch


Expert Courses 1- 3 (Description, see tab Workshops)


Dinner time


Symposium Program Friday 7th February 2020






Right questions, valid answers. A qualitative approach

Dr. Susanne Kaae, Denmark


Right questions, valid answers. A quantitative approach

Prof. Carmel Hughes, N. Ireland


Coffee break


Poster walking tour (poster presentations in groups)


Oral communications

Chair: Dr. Isabelle Arnet




Workshops series 1


PCNE Soapbox (members only)

Chair: Dr. Martina Teichert


PCNE Social event, ‘Dinner in the dunes’

 (Separate registration)


Symposium Program Saturday 8th February 2020


Walking on the beach




Workshops series 2 (repeated workshops)


Closing session, incl. poster finals and awards


PCNE general Assembly


Abstracts must preferably be on one of the symposium themes: Validity in research, Drug-related Problems, Medication Review, Pharmaceutical Care standards, or Adherence.

Abstract submission for this Symposium is closed.

The abstracts with the highest quality as per the evaluation of the Scientific Committee will be selected to be presented at the Oral Communications session with an award for the best oral communication. The other abstracts will be organized in groups and presented as posters. The best posters per group are part of a ‘poster walk’ with a presentation and make chance for the poster award.

Awards are available for the best Oral Communication (the FI Oral Communication Award) and the best poster (the KNMP Best Poster Award).


Accepted abstracts below


List of accepted abstracts (click on the title to see the abstract)

ID Title Scope Organization
354 Frequency of community pharmacists’ provision of DRP-reduction services in Jordan Drug-related problems
361 Polypharmacy and medication safety in vulnerable older immigrants with cognitive disorders – a scoping abstract Drug-related problems
372 Drug-related problems and the value of a pharmaceutical care service in general surgery patients Drug-related problems
374 Population at risk to endure reduced sexual functioning as a result of adverse drug reactions Drug-related problems
379 Medicines Use Review impact on drug related problems in Slovenia Drug-related problems
381 Prescribing patterns of fall risk increasing drugs in Slovenia in 2018 Drug-related problems
385 Drug-related problems on hospital discharge prescriptions – a retrospective data analysis Drug-related problems
396 Drug-related problems in elderly patients of community pharmacies Drug-related problems
408 Development of case based learning on medication errors leading to hospital re-admissions after discharge Drug-related problems
356 The impact of patient interview on medication review in an inpatient psychiatric hospital ward Medication Review
377 Telephone conferences between geriatricians, pharmacists and general practitioners after discharge of older inpatients: A feasibility study Medication Review
383 What is the benefit of an explicit screening tool during an intermediate medication review? Medication Review
384 Optimising medication information transfer: the ‘green’ envelope as communication tool. Authors: Vauterin Delphine, Claeys Mare, Wuyts Joke, Capiau Andreas, Van de Putte Marie, Haems Marleen, Storme M Medication Review
391 Factors for a successful implementation of medication reviews in community pharmacies using a positive deviance approach Medication Review
393 Facilitating discontinuation of potentially inappropriate medication for the elderly with community pharmacy-led medication reviews Medication Review
395 Medication review is not for everybody – the right medication review to the right patient Medication Review
398 Healthcare professionals’ views about Potentially Inappropriate Medications: from knowledge to practice Medication Review
362 Reducing corticosteroid phobia in pharmacy staff: effect of a pharmacy intervention Patient Adherence
373 Medication non-adherence in patients with osteoporosis: implications for clinical pharmacists and osteoporosis care providers Patient Adherence
378 The impact of reference pricing system on medication adherence and blood pressure control Patient Adherence
382 How to address medication adherence? Proposal of workable strategies developed by community pharmacies Patient Adherence
394 Exploring patient’s perspectives and experiences after start with inhalation maintenance therapy: a qualitative theory-based study Patient Adherence
400 Which self-report method mirrors electronically monitored adherence of DOAC-treated stroke patients best? Results from the MAAESTRO study Patient Adherence
371 Association between patient’s knowledge about hypertension with beliefs about medicines and medication adherence Pharmaceutical Care standards and guidelines
403 Do we need an Interprofessional Academic Program for Medication Safety? Pharmaceutical Care standards and guidelines
357 Preferring convenience over cognitive pharmaceutical services in community pharmacy practice Pharmaceutical care, other
358 Pharmacy in transition: A work sampling study of community pharmacists using smartphone technology Pharmaceutical care, other
359 Balancing traditional community pharmacy activities and cognitive pharmaceutical services in community pharmacy practice Pharmaceutical care, other
360 How community pharmacists prioritize cognitive pharmaceutical services Pharmaceutical care, other
363 Recurrence of acute cystitis in women: a cohort study with dispensing data in the Netherlands Pharmaceutical care, other
364 Barriers and Enablers of Deprescribing Preventive Cardiovascular /Diabetes Medication: Health Care Professionals’ Perspective Pharmaceutical care, other
368 Use of medication among nursing home residents: A Danish drug utilization study Pharmaceutical care, other
369 "I simply don’t know because I don’t know which drugs I get”: A qualitative study of perspectives on deprescribing among older adults with limited life expectancy and their relatives Pharmaceutical care, other
370 Pharmacy-based intervention improves medication adherence and quality of life in patients with chronic heart failure: the PHARM-CHF randomized controlled trial Pharmaceutical care, other
376 Medication charts in ambulatory practice – implications for pharmacists Pharmaceutical care, other
386 Professional identity of primary care pharmacists in England Pharmaceutical care, other
388 Interventions to deprescribe proton pump inhibitors among patients with no indication for continued treatment Pharmaceutical care, other
389 Attitudes towards deprescribing in older adults with limited life expectancy: Two systematic reviews Pharmaceutical care, other
390 Pilot study of pharmacists’ perception toward self-medication in Bulgaria Pharmaceutical care, other
392 How to measure the effectiveness of pharmaceutical interventions in nursing homes Pharmaceutical care, other
397 Start-up and implementation of local meetings between general practitioners and community pharmacists in East-Flanders (Belgium) Pharmaceutical care, other
404 Ten years trend analysis of benzodiazepines utilization in Serbian population Pharmaceutical care, other
405 Efficacy and safety of Erenumab in clinical practice: a retrospective observational study Pharmaceutical care, other
406 Systematic review of outcomes reported for interventions aiming to optimize the medication use of patients discharged from the hospital: A first step towards a core outcome set Pharmaceutical care, other
407 Clinical Decision Support Systems on Pharmaceutical Care: Ongoing study on the development of digital tools for upper respiratory infections Pharmaceutical care, other
365 Association between anticholinergic burden tools and adverse outcomes: effect size measures versus p-values Research of validity and reliability
366 Using different anticholinergic lists for DBI calculation: effects on anticholinergic outcome prediction Research of validity and reliability

Courses 6th February 2020  13.00-17.00h

Students who want to register for a student fee, need to send a pdf-copy of their University or College registration card to the PCNE office ( as attachment to an email, if they want to register for the student fee.

Expert course 1: Right questions, valid answers: A broad introduction to qualitative research

Dr. Nejc Horvat, Slovenia, and Dr. Suzanne Kaae, Denmark

Conducting a good qualitative study is not as easy as it seems. This workshop will give some general introduction to qualitative research: what is, when to use and differences to quantitative research. Then the aims and overall techniques of different qualitative methods will be introduced including: Interviews, Consensus techniques (such as focus groups) and Observational research. The workshop will include small exercises in particular in interview and observations methods in order to discuss, what are the central issues to consider, when conducting qualitative research of high quality.


Expert course 2: Presenting and reporting my valid answers, how to write a scientific article

Dr. J.W. Foppe van Mil, Editor-in-chief IJCP, the Netherlands. Ms. Ema Paulino, Portugal

Once a (valid) study has been conducted, it is time to inform the (scientific) community of the findings. Especially in the biomedical field, there are certain conventions for sharing the results. Writing the article is a skill that can be learned. Additionally, selection of the publishing platform is an issue, what are the suitable journals for your research, and how do they want your paper presented.

This course will help you writing better articles, with a greater likelihood of being accepted for publication.


Expert Course 3: Right questions, valid answers in developing questionnaires

Dr. Isabelle Arnet, Switzerland and Dr. Christiane Eickhof, Germany

Posing a question represents the most simple, cheap, non-invasive and accepted way to obtain answers from individuals. In many settings including market research, questionnaires have a predominant place. However, the usefulness of the answers highly depends on the construction of the questions and not least the answers and scales used. In this expert course, participants will learn what makes a question "right" in order to obtain a valid answer. Focus will be placed on pharmacy-relevant topics. Participants are encouraged to bring their own "product". Use the chance to get an expert feedback!



Registration form: see below

Registration starts: 1th November 2019. Early bird deadline: 15th December 2019 at 24.00h.

Once you have conmpleted the registration, you will receive a confirmation and copy of the invoice on the mentioned email address.

Please note that the initially published fees were not correct.

Options for the Conference

The conference fee includes on night accomodation, lunch, two workshops and breakfast

- Conference fee (1 night) (no Expert Course)

€ 490

- Early bird conference fee (1 night) (no Expert Course)

€ 445

- Conference fee Double room, double occupancy pp (1 night) (no Expert Course)

€ 450

- Early bird conference fee Double room, double occupancy pp (1 night) (no Expert Course)

€ 405



- Conference fee including Expert Course (2 nights, extra dinner)

€ 680

- Early Bird Full conference fee including Expert Course (2 nights, extra dinner)

€ 635



- Expert course only (incl boxed lunch) (no accommodation and no conference) 
  (Thursday 6th February 2020, 13.00-18.00h)

€ 150

- Student fee expert course only (incl boxed lunch) (no accommodation and no conference)
  (Thursday 6th February 2020, 13.00-18.00h)

€ 80



- Extra night incl. breakfast pp

€ 80

- Social event Friday night: 'Dinner in the dunes'

€ 50

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Payment is only possible through the provided link on this site, or in the invoice. All other payments shall be refused. If for some reason you cannot use the payment link, please contact the PCNE secretariat at